If you have any Complaints
We are committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the service provided to you, you should take the following steps:
1.Contact your adviser/account manager and tell them about your complaint.
2. If your complaint is not satisfactorily resolved within 7 days please contact the Complaints Officer at Savill Hicks Corp Pty Ltd or put your complaint in writing and send it to us at, the address listed on the front of your tax invoice. We will try and resolve your complaint quickly and fairly.
3. If we cannot reach a satisfactory resolution within 20 days, you have the right to refer the matter to the Insurance Brokers Disputes Limited (IBD) which is an ASIC approved dispute resolution facility of which Savill Hicks Corp Pty Ltd is a member. You can contact IBD on 1300 780 808 or via email at email@example.com. The address for IBDL is Level 5, 31 Queen Street, Melbourne VIC 3000.
4. Alternatively, you can contact the Australian Securities & Investment Commission at their freecall infoline on 1300 780 885.